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Home >> Priority & SME Banking >> Survey Form
 
Survey Form
 
CANARA BANK
CUSTOMER SATISFACTION SURVEY FORM
 
Branch: 
DPCODE: 
Dear Customer,
Thank you for banking with Canara Bank. It is our endeavour to provide our customers the best possible services. In order to improve the customer satisfaction level, we require your valuable feedback on our services. Please spare a few minutes to answer this questionnaire.

Thank you
NAME *

Phone Number

E-mail Id




BANKING WITH CANARA BANK SINCE * years months
AGE * years SEX *
TYPE OF ACCOUNT *
OCCUPATION: *

  
ANNUAL INCOME (Rs): *
                        
What is the normal time taken for completing the following transactions in the bank branch? Also, please rate your satisfaction levels with the amount of time taken.
Transactions *

TIME TAKEN

SATISFACTION LEVEL

3-5
mins
5-10
mins
10-15
mins
More
than
15mins
Extere
mely
Satisfied
Satisfied Some
what
Satisfied
Dis
Satisfied
Exteremely
Dis
Satisfied
Cash Deposits
Cash withdrawal
Updation of Pass Book 
Issue of Term Deposit Receipt 
Are you using any of the following services? *
ATM Serrvices
Anywhere Banking
Internet Banking
If yes, please rate your satisfaction level 
Services Exteremely Satisfied Satisfied SomeWhat Satisfied DisSatisfied Exteremely Dissatisfied
ATM Serrvices
Anywhere Banking
Internet Banking
Please rate your satisfaction levels on the following: Please tick (\___ ) appropriate box *
Exteremely Satisfied Satisfied Somewhat Satisfied Dissatisfied Exteremely Dissatisfied
1. Speed of transactions at counters
2. Correctness/Accuracy of transactions at counters
3. Behavior /attitude of bank staff
4. Presence of staff at counters
5. Knowledge of Bank staff
6.Punctuality in commencing business in the branch
7.Availability and display of information at branch
8.Facilities (like seating arrangement, drinking water, stationary etc.) offered at branch
Do you have any suggestions / comments for us ?
Enter Verification Code
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Thank you for your valuable feedback.