OMBUDSMAN SCHEME 2006

The Banking Ombudsman Scheme 2006 of Reserve Bank of India has come into effect from 1st January 2006 with the prime objective of improving/strengthening the relationship between Banker and Customer by providing quick and inexpensive redressal of customer complaints relating to deficiencies in Banking services. If a customer is not satisfied after exhausting all the available avenues in the Bank, may approach the Banking Ombudsman, who will sort out and facilitate speedy settlement of the grievances.

Details of the scheme and addresses of all Banking Ombudsman Offices are available in the RBI website www.rbi.org.in