1. What is the difference between Passcode and MPIN? What is the length of Passcode and MPIN?

Passcode is 5 digits numeric password used for login to the Canara Bank Mobile Banking application.

MPIN is 6 digits numeric PIN to be used at the time of financial/non-financial transactions.

2. What are the steps involved for Registration Process?

Following steps are to be followed for registration.

  • Customer needs to download the application from Play/App store.
  • Install the application and tap for launch.
  • Customer will be prompted to “Select SIM” in the handsets which have more than one SIM. The Customer must select the Registered Mobile Number (in Bank Account) for sending an SMS to Bank server.
  • An OTP will be sent to the Registered Mobile Number of the customer which will be auto read for Android devices and for iOS customer needs to enter the same manually for authentication.
  • After successful OTP validation, customer needs to enter 5 digit Passcode, confirm the same once again. Upon confirmation, same passcode will be created. Customer needs needs to login the application using the created Passcode and will be navigated to home screen.
  • Customer then needs to generate his/her MPIN. He/ She will be asked to generate MPIN in case any financial service is requested by him/her.
  • Set MPIN screen will open when customer accesses any service in the app for the first time.
  • Customer can set his/her desired 6 digit MPIN.
  • He/she will be asked to activate account by either entering Activation Code or by entering Debit Card details as requested in screen. Customer need to visit Canara Bank Branch first and request for Activation Code. The code will be sent to the Registered Mobile Number of the customer, which will be valid for next 24 hours. Now the customer has to choose Activation Code method and enter the code. Or, If customer selects Debit Card, customer needs to enter details of the Debit Card linked to his/ her Bank Account.
  • After successful validation of Activation Code/ Debit Card details, customer will be able to access Canara Bank Mobile Banking features.

NOTE: Registered mobile number is one which is updated and linked with Customer ID of Bank Account Number of the customer in CBS.

3. What are the steps involved in Forgot Passcode?

Following steps are to be followed in case customer forgets Passcode.

  • Click on “Forgot Passcode” link on login screen.
  • An OTP will be sent to the Registered Mobile Number of the customer which will be validated to enter into the application. This OTP will be auto read for Android devices and for iOS customer needs to enter the same manually.
  • User will be given the option to create Passcode. User needs to re-enter Passcode to confirm.

NOTE: User cannot set last 3 used Passcode.

4. What are the steps involved in Forgot MPIN?

Following steps are to be followed in case customer forgets MPIN.

  1. User can opt Forgot MPIN option while doing the funds transfer. Or user may navigate to Profile (at the bottom right corner of the application) > Click on Forgot MPIN.
  2. User will be given the option to create MPIN. User needs to re-enter MPIN to confirm.
  3. Further, He/she will be asked to activate account by either entering Activation Code or by entering Debit Card details as requested in screen. If customer selects Activation Code then he/ she shall now visit Canara Bank Branch and request for Activation Code, which will be sent to his/ her Registered Mobile Number. Or, If customer selects Debit Card, customer needs to enter details of the Debit Card linked to his/ her Bank Account.

NOTE: User cannot set last 3 used MPIN.

5. Who can Register for Canara Mobile Banking?

Any Canara Bank customer whose mobile number is linked with single customer ID, Joint Accounts with operating instructions “Either Or Survivor” and has following account types:

  1. Savings Account.
  2. Current Account with sole proprietorship.
  3. Users who are not having Canara Bank Account may also use the application by registering to Canara Bank UPI.

NOTE: Registered mobile number is one which is updated and linked with Customer ID of Bank Account Number of the customer in CBS.

6. What are the channels user must have for operating this application?

The Application works on Mobile Network & Wi-Fi Channel. For first time registration, user has to use Mobile Network and transaction may be performed using Wi-Fi. Application also requires valid SMS pack on the SIM for user authentication.

7. How can I add my other Canara Bank accounts?

User needs to be registered and have activated the account. After that he/she needs to follow below steps to add his/her other accounts:

Login into Login into Application > Profile (at the bottom right corner of the application) > My Accounts > Add New Account > Enter account number > (system validates the account number) > Enter MPIN > Account is added successfully (in case correct entry) / Failure (in case wrong account entered or account does not belong to the same customer)

8. What is registered beneficiary?

Beneficiary is the account, which is supposed to receive amount. Before initiating any transaction, user needs to register beneficiary with all the required details. Although, user also has an option to do fund transfer without saving user in registered beneficiary list using the Direct Pay option.

9. What are the Fund transfer options user have in the application?

Four options available for users:

  1. IMPS
  2. NEFT
  3. RTGS
  4. UPI
10. Steps to add a beneficiary as favourite?

To add a beneficiary as favourite select Send Money or My Beneficiary Icon > Identify the Beneficiary which you want to mark Favourite > click on STAR sign (*) next to the beneficiary name.

To access most used beneficiary information, user may navigate to Favourite option from Send Money or My Beneficiary icon.

11. What is IMPS Fund Transfer?

In order to transfer funds to other banks Canara Bank Mobile Banking application uses Immediate Payment Service (IMPS) by National Payment Corporation of India (NPCI). As per IMPS, fund transfer service is available 24X7X365 on NPCI platform.

There are TWO methods to transfer funds in IMPS:

  1. Using Account and IFSC details of beneficiary
  2. Mobile number and MMID number of beneficiary
12. How can I transfer funds using Canara Bank Mobile Banking Application?

Fund Transfer without adding Beneficiary:

Login into application > Select Pay & Transfer > Select Direct Pay > Select either Within Canara or Other Bank Option > For within Canara enter the beneficiary details (12/13/14-digit Canara Bank account number) or For Other Bank Select Account IFSC or Mobile MMID and enter beneficiary details > Enter amount > Select Debit Account > Enter MPIN > Pay

Fund Transfer to Beneficiary:

Login into application > Select Pay & Transfer > Select Send Money > Select from existing Beneficiary or to add new Beneficiary Select Add Beneficiary and enter Beneficiary Details > Enter Amount > Select Transfer Type- IMPS/ NEFT/ RTGS/ UPI > Select Debit Account > Enter MPIN > Pay

13. How can user change MPIN / Passcode?

These options are available as a service under PROFILE section.

  1. Change MPIN > Enter old MPIN > Enter new MPIN > Re-enter new MPIN > Confirm
  2. Change Passcode > Enter old Passcode > Enter new Passcode > Re-enter new Passcode > Confirm.
  3. NOTE: User cannot set last 3 used Passcode/MPIN.

14. How can user De-register from application?

Profile > De-Register > Select Mobile Banking, UPI or Both > Continue.

15. If user loses mobile handset, whether anyone can misuse her/his mobile banking app? What precaution can be taken?

In case mobile handset is lost, it cannot be misused by anybody until they know user’s Passcode and MPIN. Further, the user shall immediately report the incident to nearest Canara Bank Branch and get the MB Blocked. Toll Free Helpline 18004250018, 1800208333 can also be used for blocking the Mobile Banking / Accounts

As a precaution, it is imperative that users shall not share their login credentials and MPIN to anybody. The same needs to be kept confidential for self-guarding from fraudsters.

16. What is "Generate MMID"?

MMID is Mobile Money Identifier. Customers can generate MMID in 'Profile -> Get MMID option'. Users who wish to avail IMPS transfers through MMID, shall have to generate MMID with their account. In case user gets an error "Remitter not registered for IMPS", user shall generate MMID first and then retry for transactions.

17. If user forgets MMID, how can he/she retrieve it?

Login into Application > Goto Profile > Get MMID > Select the account. User will get MMID through SMS.

18. What is cheque book request? How will I receive my cheque book?

User can request for a new cheque book through the application under 'Accounts & Services'. The request will be processed on the basis of consumption of current issued cheque book. If current cheque book issued to user is exhausted by two-third, then only the new cheque book will be issued and dispatched to user’s updated address in CBS.

19. Can I have same nicknames for two different beneficiaries?

NO. Users are free to choose the nicknames for their beneficiaries, but they shall choose different nicknames for different beneficiaries. No two beneficiaries can have same nicknames.

20. How can I check my Balance?

User can check balance from “My Banking” tab by click on view balance option under the Account at the top.

User can check balance from “My Portfolio” tab by clicking 'ON' option.

User can check balance from pre-login screen using View Balance option. This option has to be firstly enabled by the user from All Services> Other Service> My Services.

21. How can I check Mini-Statement?

User has to click on My Banking icon (2nd Menu in bottom) and use Manage option under the Account at top and click on the Mini Statement.

22. How many Statements will be displayed at a time in e-passbook option?

Customers can access e-passbook in 'Pay and Transfer -> E-passbook' option. Statements from 10 days to 1 years are available in this option. Customers can also generate statements between custom dates upto one year.

23. How can I check the Loan Enquiry and what will it show?

User can view the Loans availed by him/her from Canara Bank.

User can click on:

Loans under My portfolio

Loan details under Loan Category

All the Loan Accounts will be visible and upon clicking the account, the Account Details will be displayed. The application will show loan details like Outstanding Amount with Amount paid and date of amount.

24. Can Loan Enquiry Details be shared?

Yes, User can share the Loan Enquiry Details to the person user wants to share through the sharing options like WhatsApp, mail, etc.

25. What is the use of My Beneficiary?

My Beneficiary is a feature to save the Beneficiaries for Fund Transfers. Here user can edit the existing beneficiary details and also delete the same. User can also set beneficiaries as Favourite.

26. Is Nickname mandatory while adding the Beneficiary from Fund Transfer Within Canara/ IMPS-Other Bank?

Yes, Nickname field is mandatory if user add the Beneficiary from Fund Transfer Within Canara/Other Bank.

27. From where I can view the Beneficiary, if I add the Beneficiary from Fund Transfer?

User can view the Beneficiary that is added from Fund Transfer by selecting the My Beneficiary icon (Under Pay & Transfer Tab or My Banking menu -> Scroll left for My Beneficiary).

28. While adding the Beneficiary from My Beneficiary, whether Nickname can be same?

No, Nickname should be unique across all beneficiaries within Canara and Other Bank also.

29. I want to share the Donation Transaction Summary. Can I share it?

Yes, you can share the Donation Transaction Summary by clicking on Share button from the summary screen through sharing options like WhatsApp, Gmail, etc.

30. After De-Registering, can I register to Mobile Banking again?

Yes, you can again do register yourself.

31. How can I contact to the support if I face any problem with the application?

User can contact by following below mentioned steps in the application:

Click on Profile → Contact Us → Choose either Email Us or Call Us.

32. Is there any option to change the language?

Yes, user can go to Profile and from there language can be changed.

33. If I want to send feedback to Bank, then from where I can get this option?

You can get this option from Profile option. Click on the Feedback option under Profile and send the feedback.

34. Can I use my recent used Passcode while I am changing the Passcode?

No, you can’t use the Passcode that is recently used. You have to choose unique Passcode and after changing the passcode successfully, you have to login with that new passcode.

35. How I can reset my forgot passcode?

Before login to the application select “Forgot passcode” option then OTP validation will be done automatically then after follow the below steps.

  • Create Login Passcode
  • Re-Enter passcode to Confirm.

36. What can we see in TD Account in the Mobile Application?

User can see the TDs created by his/her in Canara Bank. User should login and click on TD account (listed in My portfolio/under Deposit) where it will ask to select the account. Then application will display details like Maturity date, Value and Amount.

37. Can we generate QR using Canara Bank Mobile Banking Application?

Yes, user can generate QR Codes using Canara Bank Mobile Banking Application. User has to login the app -> Go to Profile Section -> Click on My QR Code -> Select any of the option Generate Static QR or Generate Dynamic QR option for the UPI linked Account for which QR is to be generated.