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  • Opening/Closing of Fixed Deposits & RD.
  • Loan Against Fixed Deposits
  • Scan & Pay QR codes using Bharat QR.
  • Pay to Contact or Mobile Number
  • Instant OD for Premium Payroll Accounts
  • Apply for Pre-approved Credit Card /Debit Card through Mobile Banking
  • View facility for Credit Card Statement and Request for Email Statement.
  • Virtual Debit Card.
  • Cardless Cash withdrawal
  • Recharge Mobile
  • Flight/Cab Booking
  • Apply Locker Facility
  • Loan Repayment
  • Credit score generation
  • Apply for FASTag
  • Bill Payment facility

And 300 plus attractive features. Download the app now for enjoying flawless Mobile Banking services.

Pre Requisite

  • Smart phone (android 7.0 and above, ios 13.4 and above)
  • Internet Connection
  • Sufficient Balance to send SMS (Carrier charges by Network Operator)
  • Sufficient storage to download application

Steps to install and use the New Canara Bank Mobile Banking Application

  • Please visit Play Store/App Store on your smart phone and search Canara Bank ai1 Mobile Banking application.
  • After successful installation open app by clicking ai1 Mobile banking icon.
  • Give all the necessary permissions.
  • Select the SIM slot with Registered Mobile Number (RMN) with the Bank. SMS will be initiated by the selected SIM; Ensure balance is available to send the SMS successfully.
  • After successful Mobile Number validation, an OTP will be sent to your RMN.
  • OTP will be auto reading received and validate the authenticity & you will be redirected to create and confirm your 5 digits numeric PASSCODE for login into the application.
  • Accept the Terms & Conditions after successfully creating the PASSCODE.
  • After successful login, you need to activate your account using Debit Card/Aadhar/Internet Banking/ through Branch.
  • Before initiating any mobile Banking transactions, you need to create and confirm new 6 digits numeric MPIN for validating all MB transactions.
  • Welcome, you’re all set to use the new Canara ai1 Mobile Banking Application.
  • You may also contact us at mailto:hoditmb@canarabank.com, https://canarabank.com or call us at 1800 1030

With Debit Card

Login to Mobile Banking Application>Click on Send Money>Click On Debit Card>Enter the card details( 16 Digit Debit Card Number , Expiry Date & ATM Pin)>Click on Submit

With Activation Code

User has to request Mobile Banking Activation through Activation code to the nearest Branch.

With Aadhar

Login to Mobile Banking Application>Click on Send Money>Click on Activation through Aadhar Number>Click on the Accept Button below the declaration>Enter the 12 digit Aadhar Number>Click on Next>Copy the OTP received to the Registered Mobile Number and paste>Click on Account Number which user wants to activate> Click on Next.

With Internet Banking

Login to Internet Banking Application>Click on Other Services(Top Right)>Select the account which the user wants to activate from the drop down menu> Click on Confirm> Click on Proceed> OTP Will come to the registered Mobile Number of the customer> Copy & Paste the OTP> Click on Submit> Activation code will be sent to the registered Mobile Number of the Customer.

S.No.

App

Version

OS Type

Checksum Value

1

Canara ai1

3.4.68

Android

4E:F5:6E:B7:24:21:19:74:2E:AB:5C:8D:37:00:EE:0B

2

Canara ai1

3.4.65

iOS

8D:26:1A:3E:70:C6:BF:80:0A:3B:51:7E:5E:87:55:46

Privacy Policy for Canara ai1 - Mobile Banking App

Canara Bank (The Bank) recognizes the expectations of its customers with regard to privacy, confidentiality and security of their personal information that resides with the Bank. Keeping personal information of customers secure and using it solely for activities related to the Bank and preventing any misuse thereof is a top priority of the Bank. The Bank has adopted the privacy policy aimed at protecting the personal information entrusted and disclosed by the customers [“the Policy”]. This policy governs the way in which the Bank collects, uses, discloses, stores, secures and disposes of personal information and sensitive personal data or information.

Definitions

”Personal information” means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Bank, is capable of identifying such person.

“Sensitive personal data or information” of a person means such personal information which consists of information relating to:

  • Password;
  • financial information such as Bank account or credit card or debit card or other payment instrument details;
  • physical, physiological and mental health condition;
  • sexual orientation;
  • medical records & history;
  • biometric information;
  • any detail relating to the above clauses as provided to body corporate for providing service;
  • Any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise. Provided that, any information that is freely available or accessible in public domain or furnished under the right to information act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this policy.

Applicability

This Policy is applicable to personal information and sensitive personal data or information collected by the Bank’s application or it’s affiliates directly from the customer or through the Bank’s online portals, mobile apps and electronic communications as also any information collected by the Bank’s server from the customer’s browser.

Purpose of Collection and Use of Personal Information

The Bank collects and uses the financial information and other personal information from its customers. This information is collected and used for specific business purposes or for other related purposes designated by the Bank or for a lawful purpose to comply with the applicable laws and regulations. The Bank shall not divulge any personal information collected from the customer, for cross selling or any other purposes.

The authenticity of the personal information provided by the customer shall not be the responsibility of the Bank.

Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as personal information for the purposes of this Policy and the Bank shall not be responsible for the same.

Disclosure of Personal Information

The personal information collected by the Bank shall not be disclosed to any other organization except:

Where the disclosure has been agreed in a written contract or otherwise between the Bank and the customer;

where the Bank is required to disclose the personal information to a third party on a need-to-know basis, provided that in such case the Bank shall inform such third party of the confidential nature of the personal information and shall keep the same standards of information/ data security as that of the Bank.

Reasonable Security Practices and Procedures

The security of personal information is a priority and is protected by maintaining physical, electronic, and procedural safeguards that meet applicable laws. The Bank shall take reasonable steps and measures to protect the security of the customer’s personal information from misuse and loss, un-authorized access, modification or disclosure. The Bank maintains its security systems to ensure that the personal information of the customer is appropriately protected and follows the extant standard encryption norms followed for the transmission of information. The Bank ensures that its employees and affiliates respect the confidentiality of any personal information held by the Bank.

Contact Information

In order to address any discrepancies or grievances related to the personal information residing with the Bank, the customer may visit: https://canarabank.com/

Notice of change

The Bank may, from time to time, change this Policy. The effective date of this Policy, as stated below, indicates the last time this Policy was revised or materially changed.

Cookie policy

The Bank Application use cookies which are downloaded to your device when you visit a website in order to provide a personalized browsing experience. Cookies are used for lots of tasks like remembering your preferences & settings, provide personalized browsing experience and analyze site operations. These cookies collect information about how users use a website, for instance, how often visited pages. All information collected by third party cookies is aggregated and anonymous. By using our website user/s agree that these types of cookies can be placed on his/her device. User/s is free to disable/delete these cookies by changing his/her device / browser settings. Bank is not responsible for cookies placed in the device of user/s by any other website and information collected thereto.

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1. Cooling Period for User Registered in Mobile Banking:

Scenario

Up to 24 hours

After 24 hours

Financial Transactions

Total cumulative limit of ₹15,000/- as under:

  • Under Quick Pay: ₹5,000/-
  • To newly added beneficiary (after 1 hour of addition): ₹10,000/-

Up to per day cumulative limit permitted in Mobile Banking.

2. Cooling Period for new beneficiary added in Mobile Banking:

Beneficiary added between

Permitted Transaction Limits for New Beneficiary

Nil

Up to Rs.50,000/-

Full Limit (Up to per day cumulative limit permitted)

6.00 AM and 9.00 PM

0 to 1 hour

After 1 hour and up to 12 hours

After 12 hours

9.00 PM and 6.00 AM

0 to 1 hour

After 1 hour or 6.00 AM whichever is later and up to 12 hours

After 12 hours

Standing Instruction can be enabled to newly added beneficiary after 24 hours.

3. Cooling Period for User Registered on UPI (on any UPI enabled app):

Mobile Device OS

Cooling Period

Amount Permitted

Android

For the first 24 hours

Up to ₹ 5,000/-

iOS

For the first 72 hours

Up to ₹15,000/-
(₹5,000/- in each 24-hr cycle)

What is the difference between Passcode and MPIN? What is the length of Passcode and MPIN?

Passcode is 5 digits numeric password used for login to the Canara Bank Mobile Banking application.

MPIN is 6 digits numeric PIN to be used at the time of financial/non-financial transactions.

What are the steps involved for Registration Process?
  • Please visit Play Store/App Store on your smart phone and search Canara Bank ai1 Mobile Banking application.
  • After successful installation open app by clicking ai1 Mobile banking icon.
  • Give all the necessary permissions.
  • Select the SIM slot with Registered Mobile Number (RMN) with the Bank. SMS will be initiated by the selected SIM; Ensure balance is available to send the SMS successfully.
  • After successful Mobile Number validation, an OTP will be sent to your RMN.
  • OTP will be auto reading received and validate the authenticity & you will be redirected to create and confirm your 5 digits numeric PASSCODE for login into the application.
  • Customer then needs to generate his/her MPIN. He/ She will be asked to generate MPIN in case any financial service is requested by him/her.
  • Set MPIN screen will open when customer accesses any service in the app for the first time.
  • Customer can set his/her desired 6 digit MPIN.
  • User will be asked to activate account by using Debit Card/Aadhar/Internet Banking/ through Branch. The activation code from branch will be sent to the Registered Mobile Number of the customer, which will be valid for next 24 hours.
  • After successful activation of the desired account, customer will be able to access Canara Bank Mobile Banking features
What are the steps involved in Forgot Passcode?

Following steps are to be followed in case customer forgets Passcode.

  • Click on “Forgot Passcode” link on login screen.
  • An OTP will be sent to the Registered Mobile Number of the customer which will be validated to enter into the application. This OTP will be auto read for Android devices and for iOS customer needs to enter the same manually.
  • User will be given the option to create Passcode. User needs to re-enter Passcode to confirm.

NOTE: User cannot set last 3 used Passcode.

What are the steps involved in Forgot MPIN?

Following steps are to be followed in case customer forgets MPIN.

  • User can opt Forgot MPIN option while doing the funds transfer. Or user may navigate to Profile (at the bottom right corner of the application) > Click on Forgot MPIN.
  • User will be given the option to create MPIN. User needs to re-enter MPIN to confirm.
  • Further, He/she will be asked to activate account by using Debit Card /Aadhar/Internet Banking/ through Branch activation code.

NOTE:User cannot set last 3 used MPIN.

Who can Register for Canara Mobile Banking?

Any Canara Bank customer whose mobile number is linked with single customer ID, Sole owner/individual ,Joint Accounts with operating instructions “Either Or Survivor” proprie-torship.

Users who are not having Canara Bank Account may also use the application by registering to Canara Bank UPI.

NOTE: Registered mobile number is one which is updated and linked with Customer ID of Bank Account Number of the customer in CBS.

What is registered beneficiary?

Beneficiary is the account, which is supposed to receive amount. Before initiating any transaction, user needs to register beneficiary with all the required details. Although, user also has an option to do fund transfer without saving user in registered beneficiary list using the Direct Pay option.

What are the Fund transfer options user have in the application?
  • IMPS
  • NEFT
  • RTGS
  • UPI
  • DIRECT PAY
Steps to add a beneficiary as favourite?

To add a beneficiary as favourite select Send Money or My Beneficiary Icon > Identify the Beneficiary which you want to mark Favourite > click on STAR sign (*) next to the beneficiary name.

To access most used beneficiary information, user may navigate to Favourite option from Send Money or My Beneficiary icon.

In order to transfer funds to other banks Canara Bank Mobile Banking application uses Immediate Payment Service (IMPS) by National Payment Corporation of India (NPCI). As per IMPS, fund transfer service is available 24X7X365 on NPCI platform.

What is IMPS Fund Transfer?

In order to transfer funds to other banks Canara Bank Mobile Banking application uses Immediate Payment Service (IMPS) by National Payment Corporation of India (NPCI). As per IMPS, fund transfer service is available 24X7X365 on NPCI platform.

There are TWO methods to transfer funds in IMPS:

  • Using Account and IFSC details of beneficiary
  • Mobile number and MMID number of beneficiary

How can I transfer funds using Canara Bank Mobile Banking Application?
  • Fund Transfer without adding Beneficiary:

    Login into application > Select Pay & Transfer > Select Direct Pay > Select either Within Canara or Other Bank Option > For within Canara enter the beneficiary details (12/13/14-digit Canara Bank account number) or For Other Bank Select Account IFSC or Mobile MMID and enter beneficiary details > Enter amount > Select Debit Account > Enter MPIN > Pay

  • Fund Transfer to Beneficiary:

    Login into application > Select Pay & Transfer > Select Send Money > Select from existing Beneficiary or to add new Beneficiary Select Add Beneficiary tab & enter Beneficiary Details > Enter Amount > Select Transfer Type- IMPS/ NEFT/ RTGS/ UPI > Select Debit Account > Enter MPIN > Pay.

How can user change MPIN / Passcode?

These options are available as a service under PROFILE section.

  • Change MPIN > Enter old MPIN > Enter new MPIN > Re-enter new MPIN > Confirm
  • Change Passcode > Enter old Passcode > Enter new Passcode > Re-enter new Passcode > Confirm.

NOTE: User cannot set last 3 used Passcode/MPIN.

How can user De-register from application?

Profile > De-Register > Select Mobile Banking, UPI or Both > Continue.

If user loses mobile handset, whether anyone can misuse her/his mobile banking app? What precaution can be taken?

In case mobile handset is lost, it cannot be misused by anybody until they know user’s Passcode and MPIN. Further, the user shall immediately report the incident to nearest Canara Bank Branch and get the MB Blocked. Toll Free Helpline 18001030 can also be used for blocking the Mobile Banking / Accounts

As a precaution, it is imperative that users shall not share their login credentials and MPIN to anybody. The same needs to be kept confidential for self-guarding from fraudsters.

What is "Generate MMID"?

MMID is Mobile Money Identifier. Customers can generate MMID in 'Profile -> Get MMID option'. Users who wish to avail IMPS transfers through MMID, shall have to generate MMID with their account. In case user gets an error "Remitter not registered for IMPS", user shall generate MMID first and then retry for transactions.

If user forgets MMID, how can he/she retrieve it?

Login into Application > Goto Profile > Get MMID > Select the account. User will get MMID through SMS.

What is cheque book request? How will I receive my cheque book?

User can request for a new cheque book through the application under 'Accounts & Services'. The request will be processed on the basis of consumption of current issued cheque book. If current cheque book issued to user is exhausted by two-third, then only the new cheque book will be issued and dispatched to user’s updated address in CBS.

Can I have same nicknames for two different beneficiaries?

No. Users are free to choose the nicknames for their beneficiaries, but they shall choose different nicknames for different beneficiaries. No two beneficiaries can have same nicknames.

How can I check my Balance?

User can check balance from “My Banking” tab by click on view balance option under the Account at the top.

User can check balance from “My Portfolio” tab by clicking 'ON' option.

User can check balance from pre-login screen using View Balance option. This option has to be firstly enabled by the user from Profile > Manage View Balance/Mini statement> Turn on the toggle button.

How can I check Mini-Statement?

User has to click on My Banking icon (2nd Menu in bottom) and use Manage option under the Account at top and click on the Mini Statement.

How many Statements will be displayed at a time in e-passbook option?

Customers can access e-passbook in 'Pay and Transfer -> E-passbook' option. Statements from 10 days to 1 years are available in this option. Customers can also generate statements between custom dates upto one year.

How can I check the Loan Enquiry and what will it show?

User can view the Loans availed by him/her from Canara Bank.

User can click on:

Loans under My portfolio

Loan details under Loan Category

All the Loan Accounts will be visible and upon clicking the account, the Account Details will be displayed. The application will show loan details like Outstanding Amount with Amount paid and date of amount.

Can Loan Enquiry Details be shared?

Yes, User can share the Loan Enquiry Details to the person user wants to share through the sharing options like WhatsApp, mail, etc.

What is the use of My Beneficiary?

My Beneficiary is a feature to save the Beneficiaries for Fund Transfers. Here user can edit the existing beneficiary details and also delete the same. User can also set beneficiaries as Favourite.

Is Nickname mandatory while adding the Beneficiary from Fund Transfer Within Canara/ IMPS-Other Bank?

Yes, Nickname field is mandatory if user add the Beneficiary from Fund Transfer Within Canara/Other Bank.

From where I can view the Beneficiary, if I add the Beneficiary from Fund Transfer?

User can view the Beneficiary that is added from Fund Transfer by selecting the My Beneficiary icon (Under Pay & Transfer Tab or My Banking menu -> Scroll left for My Beneficiary).

While adding the Beneficiary from My Beneficiary, whether Nickname can be same?

No, Nickname should be unique across all beneficiaries within Canara and Other Bank also.

I want to share the Donation Transaction Summary. Can I share it?

Yes, you can share the Donation Transaction Summary by clicking on Share button from the summary screen through sharing options like WhatsApp, Gmail, etc.

After De-Registering, can I register to Mobile Banking again?

Yes, you can again do register yourself.

How can I contact to the support if I face any problem with the application?

User can contact by following below mentioned steps in the application:

Click on Profile → Contact Us → Choose either Email Us or Call Us.

Is there any option to change the language?

Yes, user can go to Profile and from there language can be changed (Change Transaction SMS Language).

If I want to send feedback to Bank, then from where I can get this option?

You can get this option from Profile option. Click on the Feedback option under Profile and send the feedback.

Can I use my recent used Passcode while I am changing the Passcode?

No, you can't use the Passcode that is recently used. You have to choose unique Passcode and after changing the passcode successfully, you have to login with that new passcode.

How I can reset my forgot passcode?

Before login to the application select “Forgot passcode” option then OTP validation will be done automatically then after follow the below steps.

  • Create Login Passcode
  • Re-Enter passcode to Confirm.

What can we see in TD Account in the Mobile Application?

User can see the TDs created by his/her in Canara Bank. User should login and click on TD account (listed in My portfolio/under Deposit) where it will ask to select the account. Then application will display details like Maturity date, Value and Amount.

Can we generate QR using Canara Bank Mobile Banking Application?

Yes, user can generate QR Codes using Canara Bank Mobile Banking Application. User has to login the app -> Go to Profile Section -> Click on My QR Code -> Select any of the option Generate Static QR or Generate Dynamic QR option for the UPI linked Account for which QR is to be generated.

© 2024, Canara Bank, All rights reserved

Last updated on 15-09-2023 04:39 PM

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